West Side Autobody

After getting a much higher estimate at Stew Hansen I had a very good experience at Westside Auto Body. The estimate was much lower (lower overhead here I’m guessing) so I was able to keep my car from being totaled out by the insurance company - which is what I wanted. Now I can continue NOT having a car payment for a few more years.

Great people to work with and their workmanship was second to none. For fast friendly service visit them for you auto repair needs

My experience trying to use WSAB for an insurance claim was unfortunately incredibly negative. I attempted to use this shop based on their good reviews. My car sat there for a month on a pending insurance claim, and the insurer says it's because the shop did not provide their supplemental estimate until a month after arrival. I had previously called the shop and specifically asked if they had submitted their documentation to the insurer and that they had what they needed from the insurer and was told yes. I called at minimum once a week for updates and was consistently told that they were waiting for parts but that it was a couple of weeks out. A few times I called and was told I would receive a call back that never came, so I would call in again only to receive the same update. That's fine, waiting for parts makes sense, but I don't see how that stops the shop from providing their supplemental estimate in the meantime. They did not do so. when they finally did provide their supplemental estimate, the insurer came out the same day and declared my car a total loss. I will never use this shop again and I will inform people of my experience if asked; in my opinion their behavior (communication in particular) does not meet reasonable standards of professionalism.

We've taken vehicles here anytime they need autobody work. They are friendly and helpful and do a great job fixing up our vehicles.

I’ve used west side auto for many things. This last time I got an estimate done in mid April. I was told they were going to order parts. I wait about 4 weeks I call to see if the parts are near being in, I’m told they don’t have an ETA and they’ll call me when they are in. I wait 3 more weeks and call again. I’m then told that I was called multiple times with messages left, I was not. I ask for them to reorder the parts and to call once again. I have still been waiting since. I called insurance to see if I could use the estimate that west side auto did for a different shop only to find out that they never even submitted the estimate.